Terms & Conditions

Stellor wants you to be completely happy with your purchase, so if for any reason you are not 100% satisfied we are happy to offer a refund, exchange or replacement on any item returned to us within thirty days of your receipt of goods, provided they are still in their original packaging, undamaged and in an unused condition. Please read our full returns information further down this page.

Stellor Organics, Box 7, Sechelt, BC, Canada, Box 7, V0N 3A0 is referred to below as "Stellor". Stellor reserve the right to change these Terms and Conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the Terms and Conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.

Ordering

All orders are accepted at the sole discretion of Stellor and are subject to your credit or debit card being authorised for the transaction. All transactions are conducted through a secure SSL web server.

When you place an order via this website you will be sent an auto-generated Order Acknowledgement by email detailing everything you have ordered. This email is not an order confirmation or order acceptance from Finesse. Acceptance of your order and the completion of the contract between you and Stellor will take place on dispatch to you of the products ordered unless Finesse notifies you that your order has not been accepted or you have cancelled it.

It is your responsibility to check that the name, address and postcode details you have supplied are accurate and complete, since we are unable to offer any Refunds for orders either lost or delivered to the wrong address due to an error on your part. See 'Refunds' below.

Order Cancellations

If you cancel your entire order through no fault of Finesse, a 5% charge will be deducted from your refund payment to cover the costs incurred by Stellor for Credit Card/Paypal processing fees and administration.

Back Orders

As the manufacturer of Stellor brand products we are able to maintain high levels of stock all year round. On the rare occasion an item is not available, we will back order it for you and give you the option to cancel the item/order if you would rather not wait for it to be delivered. Back ordered items are not charged until they are shipped.

Prices

All prices on this site are in Canadian Dollars ($ CAD) .

Shipping Charges & Options

Shipping is carried out by Canada Post unless otherwise stated and charges are as detailed on your checkout page

Deliveries

From the time of receiving your order we aim to have it processed, dispatched and in your hands as quickly as possible. Orders are usually processed and dispatched within 24 hours of receipt, or up 48 hours during exceptionally busy periods and after Public holidays. The time it takes your order to arrive after we have dispatched it is determined by the distance of your location from BC.

Failed Deliveries

If you cancel your order and request a Refund after a failed attempted delivery, the original cost of shipping your order, plus any other costs incurred by Stellor in retrieving your parcel, will be deducted from your Refund.

Damages, Shortages and Errors

Check your package carefully upon delivery and if there is any sign of damage, include the words ‘Damaged’ on the document that you sign to accept delivery. If your parcel is damaged, do not refuse to accept delivery or this will jeopardize any claims for compensation against the shipper. All damages incurred during transit must be reported immediately to Stellor by email and also the Carrier Company or Canada Post. Do not throw away the carton or any packaging materials since the Carrier Company or Canada Post will need to inspect them before paying compensation.

Any shortages or errors must be reported by email to Stellor within 3 days of delivery, and all packaging materials must be kept for inspection by the Carrier Company or Canada Post in case your parcel has been tampered with in transit. No claims for damages, shortages or errors will be entertained if they have not been reported to Finesse within this period.

Returns

Stellor wants you to be completely happy with your purchase, so if for any reason you are not 100% satisfied we are happy to offer a refund, exchange or replacement on any item returned to us within thirty days of your receipt of goods, provided they are still in their original packaging, undamaged and in an unused condition. Whilst we understand that you may need to open a product to evaluate the fragrance, for reasons of hygiene and safety we are unable to accept the return of any product that has been used. All returned goods will be closely examined, measured and weighed upon receipt in accordance with this policy.

If you are returning an item because of an error on our part we will be happy to refund all delivery charges incurred. Otherwise all goods are returned at your own expense. Should you wish to exchange or return an item, please email us and we will issue you with a Returns Authorisation Number (RAN). Goods returned without a RAN will be subjected to a 15% administration and restocking fee.

Refunds

We will notify you via e-mail of your refund once we've safely received, checked and processed the returned item(s). If you are returning an item that was not due to an error on our part, the cost of shipping that item to you will be deducted from your refund. If you are requesting a Refund for a failed delivery that has been returned to Stellor due to an incorrect address, postcode or other information you provided, the cost to Stellor of shipping your order will not be refunded.

In the unlikely event that you wish to return an entire order through no fault on our part, the full cost of documentation, packing and shipping will be deducted from your refund. You will be notified of this cost when we issue you with your Returns Authorisation Number. You can expect a refund in the same form of payment originally used for purchase within 14 business days of our receiving your return.

Use of this site

Every effort is taken to ensure that the information contained in this website is correct and up-to-date. However, Stellor disclaim all warranties and representations as to the accuracy of any information contained if at any time it becomes inadvertently out-of-date or incomplete. Stellor cannot be held responsible for any loss or damage that may arise from the use of this information.

Stellor is not responsible for this site's accuracy or the reliability of the access to this site. Neither will we assume responsibility for the content of any other website to which this site links to. These links are provided for your convenience only.

These conditions are governed and construed by Canadian law. These Terms and Conditions do not affect your statutory rights as a customer.

 

 
 
     
 

Privacy Policy

     
 

What information do we collect?

When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.

Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.

How do we use your information?

To allow us to better service you in responding to your customer service requests.

To quickly process your transactions.

How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.


Do we use "cookies"?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard dritve through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.


Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.

Changes to our policy

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. 


Questions and feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.


Online Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.


Terms and Conditions

Please view our Terms and Conditions section above establishing the use, disclaimers, and limitations of liability governing the use of our website.


Your consent

By using our site, you consent to our privacy policy.

Thank you

Stellor Organics

     
 
     
 
 
Copyright © 2011 STELLOR ORGANICS- all rights reserved